terms and conditions

Company Refund and Returns Policy


All and any business undertaken by the Company shall be subject to the terms and conditions of this contract which are as follows:


Definitions


‘Company’ shall mean Brita Fun, ABN 89 427 273 329, britafun.com.au website and their employees, servants, agents, subsidiaries and associated entities.


‘Customer’ shall mean the retailer, wholesaler, distributor, consignor, the receiver, the consignee, the owner of the Goods, the bailer of the Goods or the person for whom any other Services are performed.


‘Goods’ shall mean the products, articles or things tendered for sale by the Company and shall include the container or containers, packaging containing the same and any other pallet or pallets delivered with the same to the Customer.


Refund Policy for Goods


Returns Policy only applies to products sold by Brita Fun. It does not apply to products sold by third parties, where third parties may be retailers, wholesalers or other merchants. These third parties are responsible for all faults and returns of goods.


Returns are simple and easy.


We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that meet each of the following criteria:


• Are invoiced goods greater than $20.00

• Have the original invoice attached

• Are in their original packaging

• Are not used.

• Are not damaged due to incorrect unpacking and construction.

• Do not have missing parts or instructions


Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error.


Refunds


We will issue a full refund for any returned products when your return meets the above requirements. Any goods returned for a refund for any reason other than defective or as a result of our error will be subject to a 5% restocking fee. The cost of shipping will be credited only in those instances where the return is a result of our error.


Cancel Order Requests


With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. If you wish to cancel your order, contact us ASAP via the details below and quote your order number. Cancelled orders paid for by credit card need to be refunded to the same credit card; you will need to contact us to provide the card details again as no credit card records are kept. The refund transaction is subject to a merchant processing fee of 3% of the total transaction value.


Questions, problems, suggestions?


If you have any problems with your order, please do not hesitate to contact us.


We can be contacted by email at info@britafun.com.au, phone at 1300 369 527 or fax +61 3 5335 7762 or in writing at the following address:


Britafun

ABN: 89 427 273 329

PO Box 793

Ballarat, 3353

Victoria